Privacy Policy

🔐 Privacy Policy – IceLora

Effective Date: 05-01-2024

This Privacy Policy describes how IceLora ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from icelora.com.

1. What Information We Collect

When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies. We may also collect:

  • Full name

  • Email address

  • Shipping address

  • Phone number (if provided)

  • Payment details (processed securely via third-party providers)

  • Purchase history

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you regarding orders, shipping, or support

  • Send promotional emails (only if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

3. Sharing Your Information

We only share your personal information with trusted third-party services required to operate our business, such as:

  • Shopify (our website platform)

  • Payment gateways (e.g. Shopify Payments, PayPal)

  • Fulfillment and logistics partners (for worldwide shipping)

  • Email marketing and analytics platforms (if you’ve opted in)

We do not sell your data to third parties.

4. Cookies

We use cookies and similar technologies to:

  • Personalize your experience on our site

  • Analyze traffic and improve performance

  • Track user behavior for advertising (e.g. Google, Meta)

You can manage or disable cookies in your browser settings at any time.

5. Your Rights

If you are located in the United States, Canada, or the European Union, you may have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at support@icelora.com

6. Data Retention

We retain your order and account information for as long as needed to provide services or as required by law. You may request deletion at any time.

7. Third-Party Services

Our store may contain links to other sites or services (e.g. Instagram, TikTok). We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Please review this page regularly.

9. Contact Us

For questions about this Privacy Policy or your data rights, you can contact us at:
📧 support@icelora.com