FAQs

FAQs – IceLora

📦 When will my order ship?

All orders are processed within 1–3 business days. Once shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

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🌍 Do you ship internationally?

Yes! We proudly ship worldwide. Shipping times typically range from 6 to 12 business days, depending on your location.

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💸 How much does shipping cost?

We offer free standard shipping on all orders over $40 USD. For orders under that amount, a flat shipping fee of $4.95 USD applies.

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🧊 Are your beauty tools safe for all skin types?

Yes, our cooling skincare tools are designed to be safe for all skin types. However, if you have sensitive skin or specific conditions, we recommend consulting with a dermatologist before use.

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💧 How do I clean my Cryo Globes or Ice Roller?

Simply wipe your tools with a soft cloth and gentle soap after each use. Avoid soaking them in water or using harsh chemicals.

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🔄 Can I return my order?

Yes, we accept returns within 30 days of delivery — as long as the items are unused, unopened, and in original packaging.
View our full return policy.

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💳 What payment methods do you accept?

We accept major payment methods including:

• Visa, Mastercard, American Express

• Apple Pay, Google Pay

• PayPal

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🎁 Can I buy IceLora products as a gift?

Absolutely! Many customers love gifting our cooling tools and sleep essentials. If you want to include a gift note, please leave a message at checkout or contact us at support@icelora.com.

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❄️ How should I store my Cryo Globes?

For maximum cooling effect, store your Cryo Globes in the refrigerator (not freezer). A few minutes of chilling is enough for a refreshing routine.

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📬 Still have questions?

No problem — email us at support@icelora.com and we’ll get back to you within 1–2 business days.

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